Refund policy

Returns & Refunds Policy

At Taylormade&I Designs, we take pride in creating high-quality custom products. Please read our returns policy carefully before making a purchase.

Returns

We offer a 7-day return period on eligible non-personalised items. To request a return, you must contact us within 7 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and in its original condition
  • Returned in its original packaging
  • Accompanied by proof of purchase

To request a return, please contact us via our website or email us with your order details.

If your return is approved:

  • A 10% restocking fee will apply
  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

Items returned without prior approval will not be accepted.


Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, faulty, or if you receive the wrong product, please contact us within 48 hours of delivery and provide photographs of the issue where possible.

We will assess the situation and work with you to provide a replacement, repair, or refund where appropriate.


Personalised & Custom-Made Products

Due to the custom nature of our products, we are unable to accept returns, exchanges, or change-of-mind cancellations on:

  • Personalised products
  • Custom-designed items
  • Made-to-order products
  • Digital design services and artwork once work has commenced or files have been supplied

Please ensure all spelling, dates, colours, sizes, and design details are checked carefully before approving your order.

If an error has been made by Taylormade&I Designs, we will gladly rectify the issue.


Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items
  • Gift cards
  • Personalised or custom-made products
  • Digital products and downloadable files


Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method, less any applicable restocking fees. Please allow several business days for your bank or payment provider to process the refund.

If you have any questions regarding our Returns & Refunds Policy, please contact Taylormade&I Designs before placing your order.