Refund policy

At Taylormade&I Designs, we take pride in producing high-quality custom products. As many of our items are made to order, please read our policy carefully before purchasing.

Change of Mind

Due to the personalised and custom nature of many of our products, we do not accept returns or refunds for change of mind.

Please ensure all details, spelling, colours, and artwork are correct before approving your order.

Custom & Personalised Products

Items that have been customised, personalised, or made to order cannot be returned or refunded unless the item is:

• Faulty
• Damaged during shipping
• Incorrect due to our error

If this occurs, please contact us within 7 days of receiving your order.

Damaged or Faulty Items

If your item arrives damaged or faulty, please email us at [your email address] within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once assessed, we will offer one of the following solutions:

• Replacement of the item
• Store credit
• Refund (where applicable)

Order Errors

If an error has occurred due to incorrect information provided by the customer (such as spelling mistakes or incorrect design instructions), we unfortunately cannot offer refunds or replacements. 

Please double-check all custom details before submitting your order.

Shipping Issues

Once orders are shipped, they are handled by the postal carrier. Taylormade&I Designs is not responsible for delays, lost parcels, or damage caused during transit, however we will do our best to assist with lodging enquiries where possible.

Refund Processing

Approved refunds will be processed back to the original payment method. Please allow 5–10 business days for the funds to appear depending on your financial institution.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: dunolliefarming@gmail.com

Phone: 0428 200 131